Support
Support that answers, not deflects
Whether you are mid-engagement or exploring working with us, here is exactly how to reach us and what to expect in return.
How to Reach Us
Three ways in, one team behind them
Phone
Speak directly with a consultant during business hours — no call centre, no scripts.
+1 681 499 9563For detailed questions, documents and anything that deserves a considered written answer.
support@bluepeakinsight.co.ukIn Person
Meet us at our Kensington office. Appointments recommended so we can prepare properly.
3 Hornton Place, London W8 4LZOffice hours: Monday–Friday, 9:00–18:00 GMT. Urgent matters on active engagements are covered by your engagement lead's escalation contact.
Response Commitments
What you can expect from us
Active engagement clients
Same business day
Direct access to your engagement lead and delivery team, with agreed escalation contacts.
Post-engagement support
Within 2 business days
Follow-up questions, framework troubleshooting and check-in calls for 90 days after handover.
General enquiries
Within 3 business days
New business questions, partnerships, media and recruitment enquiries.
Client Resources
Useful materials, free to request
Ask for any of these via the contact form or your engagement lead and we will send them straight over.
New client onboarding guide
What to expect in your first four weeks: kickoff agenda, data checklist and communication cadence.
Engagement handbook
How our four-phase process works in practice, including templates we share with every client team.
KPI framework starter pack
The KPI selection framework we use in every analytics engagement, with worked examples.
Due diligence readiness checklist
Preparing for fundraising or M&A? The 40-point checklist we run before diligence begins.
Still have a question?
Send us a message and a senior consultant — not a bot — will reply within three business days, usually sooner.